FAQ

What is your return policy?

Eligible items may be returned within 10 days of delivery. To qualify for a refund, the item must be unused, unopened, and in its original packaging. We do not offer exchanges. Damaged, defective, or incorrect items are handled separately—see our Refund Policy. Contact us before sending anything back so we can confirm return instructions.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and Google Pay. Our checkout is secure and encrypted for your safety.

Can I modify or cancel my order after placing it?

We can only cancel or change an order before it enters fulfillment. If you need help, contact us as soon as possible and we’ll confirm whether your order can still be updated.

Do you ship internationally?

No. We currently ship within the United States only.

How long does shipping take?

Orders are usually processed within 1 to 2 business days. Most U.S. orders arrive within 5 to 10 business days, including processing. We do not offer expedited shipping. Shipping rates and delivery estimates are shown at checkout.

Do you offer free shipping?

Yes — U.S. orders of $50 or more ship free. Standard U.S. shipping is a flat $5.99. We ship within the United States only.

Can I track my order?

Yes. After your order ships, you’ll get a tracking number in the shipping confirmation email. Tracking updates usually begin within 1 business day of shipment. Orders are typically processed in 1 to 2 business days before they ship.

How can I choose the right skincare tool?

Each product page includes details on what the tool is for, what is included, and key specifications when available. If you need help choosing the right option, contact us and we’ll point you in the right direction.