Refund policy
Last updated: August 29, 2026
We want you to be happy with what you ordered. If something isn't right, here's exactly how returns and refunds work at Whyknot.
Your return window
You have 10 days from the day your order is delivered to request a return. The window starts at delivery, not when you place your order, so a longer transit time never eats into it.
Condition requirements
Our products are skincare and beauty tools used on the skin, scalp, face, and feet, so hygiene matters. To be eligible for a change-of-mind return, an item must be unused and in its original, unopened packaging. For hygiene reasons, we can't accept a tool that's been opened or used.
This doesn't affect your rights if an item arrives damaged, defective, or incorrect - see below.
Who pays for return shipping
- Orders of $20 or more: For an eligible change-of-mind return, we cover it and email you a prepaid return label.
- Orders under $20: Don't ship it back. Return postage would cost more than the item, so we'll simply refund you and you can keep or donate it.
- Damaged, defective, or wrong item: We cover it at any order value, and you won't need to send anything back.
If your item arrives damaged, defective, or incorrect
Email us within 10 days of delivery with your order number and a photo of the problem. We'll send a replacement or issue a full refund, including any shipping you paid. You won't need to ship the item back.
How to start a return
Email getwhyknot@gmail.com with:
- Your order number
- Which item(s) you'd like to return
- The reason for the return
- A photo, if the item is damaged or incorrect
We reply within 1-2 business days. Please don't ship anything back before you hear from us - unrequested returns can't be tracked to your order.
Refunds
Once we receive and inspect your return, we'll issue your refund to the original payment method within 5-10 business days. Your bank or card issuer may take a few additional days to post it. For under-$20 refunds where no return is needed, we process the refund as soon as we've confirmed your request.
Any shipping you paid on the original order is refunded only when the return is the result of our error or a damaged, defective, or incorrect item.
Exchanges
We don't process direct exchanges. Request a return for a refund and place a new order for the item you want - it's faster than waiting for an exchange to route through.
Cancellations
Email us as soon as possible if you need to cancel. If your order hasn't been sent for fulfillment yet, we'll cancel it and refund you in full. Once an order is in fulfillment we can't stop it, but you can still return it under this policy.
Questions
Email getwhyknot@gmail.com and we'll help - replies within 1-2 business days.